Everything you are looking for and more 📦

The Customer Care Contact Center Specialist will act as the main point of contact for end users and private senders, ensuring a high level of customer service across different communication channels.

This role is responsible for managing customer inquiries, handling complaints, and providing accurate information related to shipment tracking and after-sales requests. The position plays a key role in maintaining customer satisfaction by resolving issues efficiently and identifying recurring incidents that may require attention from other departments.

What responsibilities and objectives will you have?

• Provide telephone customer service, assisting customers with inquiries, requests and incident resolution in a professional and efficient manner.

• Manage and respond to customer complaints received via email, ensuring timely and appropriate follow-up.

• Provide information regarding shipment tracking, delivery status and logistics updates.

• Handle after-sales requests received through email and other communication channels.

• Collect, review and analyse customer complaints to identify patterns or recurring issues.

• Communicate relevant information about recurring incidents or operational issues to other departments to support continuous improvement.

• Manage and respond to customer feedback on Trustpilot, maintaining the company’s reputation and customer satisfaction.

• Ensure all customer interactions are recorded and managed according to internal procedures and quality standards.

Well, what will the requirements be?

• Strong listening skills and customer-oriented mindset.

• On the phone you should be: welcoming, patient, courteous and polite (a smile can be heard).

• Complaint and conflict management skills.

• Strong customer focus and service orientation.

• Excellent communication skills, both verbal and written.

• Analytical and synthesis skills to understand and resolve customer issues.

• Ability to manage waiting times and workload during high call volumes.

• Teamwork skills and ability to collaborate with different departments.

• Strong organisation and prioritisation skills.

• Problem-solving and proactive attitude.

• Good knowledge of Excel and basic digital tools.

• English required to attend calls and support international customers.

Experience level:

• Minimum 2 years of experience in a similar customer service and telephone support position, ideally in a contact center or customer support environment.
  

What do we offer?

• Language platform

• Wellbeing programme

• Flexible working hours

• Online platform for lifelong learning

• Competitive salary

• Flexible remuneration services can be contracted

Why join us?

• Because we don’t settle — we go further and multiply impact (10X Attitude).

• Because we design every transformation around real customer value (Passionate About Customers).

• Because we make things happen fast and smart — not perfect, but done (Go, Go, Go).

• Because we believe the future belongs to those who rethink what’s possible (Dare to Disrupt).

• Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.