Everything you are looking for and more 📦

The Customer Care Contact Center role acts as the main point of contact between the company and end users or private senders. The position is focused on delivering high-quality customer service by managing inquiries, complaints, and after-sales requests, while providing accurate information related to shipment tracking and logistics processes. This role requires a customer-oriented professional with strong communication skills, capable of handling incidents efficiently and contributing to continuous service improvement.

What responsibilities and objectives will you have?

• Provide telephone-based customer service, ensuring a professional, welcoming, and solution-oriented approach.

• Manage and respond to customer complaints and inquiries received by email.

• Provide accurate information regarding shipment tracking and logistical status.

• Handle after-sales service requests through email communication.

• Collect, register, and analyze customer complaints to identify recurring issues.

• Share insights on recurring incidents with other internal departments to support process improvement.

• Manage and respond to customer reviews and feedback on TrustPilot.

• Ensure timely, clear, and consistent communication with customers across all channels.

• Contribute to the achievement of Customer Care department objectives.

• Ensure high levels of customer satisfaction and service quality.

• Support the continuous improvement of customer service processes.
  

Well, what will the requirements be?

• Minimum of 2 years of experience in a similar customer service and telephone-based role.

• Higher-level vocational training or a university degree.

• A degree in Business Administration, Management, or a related field is preferred.

• Strong listening skills and a customer-focused mindset.

• Professional telephone manner: welcoming, patient, courteous, and polite, with the ability to convey a positive attitude.

• Complaint and conflict management skills.

• Clear and effective communication abilities.

• Ability to analyze information and synthesize key points.

• Capacity to manage waiting times and prioritize calls efficiently.

• Strong teamwork and collaboration skills.

• Ability to prioritize tasks and work in an organized manner.

• Problem-solving, proactive, and results-oriented attitude.

• Good knowledge of Excel.

• English proficiency required to attend customer calls.
  

What do we offer?

• Language platform

• Wellbeing programme

• Flexible working hours

• Online platform for lifelong learning

• Competitive salary

• Flexible remuneration services can be contracted

Why join us?

• Because we don’t settle — we go further and multiply impact (10X Attitude).

• Because we design every transformation around real customer value (Passionate About Customers).

• Because we make things happen fast and smart — not perfect, but done (Go, Go, Go).

• Because we believe the future belongs to those who rethink what’s possible (Dare to Disrupt).

• Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.