Everything you are looking for and more 📦

Join our Iberia Service Team and take a pivotal role in ensuring that every maintenance and repair request runs smoothly from start to finish. You will be the operational linchpin, overseeing and coordinating the activities of our dispatchers, bridging service needs with field execution, monitoring progress, and ultimately driving the delivery of top-quality service to our customers. From establishing and tracking SLAs to expediting urgent cases, managing spare parts inventory, and guiding your team towards ambitious operational goals, you will be instrumental in ensuring that our dispatching operations run efficiently, precisely, and on time. If you are an organized, proactive leader who thrives in fastmoving environments and possesses a strong people-management acumen, this role is for you. This position is fully embedded within the Service Team.

What responsibilities and objectives will you have?

• Lead and mentor the dispatcher team, coordinating daily activities for effective service order assignment

• Establish and enforce SLAs and operational procedures, ensuring consistent, high-quality service delivery

• Monitor dispatcher performance and service ticket progress, proactively identifying and resolving bottlenecks

• Drive SLA compliance, ensuring the team meets KPIs and individual goals

• Oversee spare parts inventory management, optimizing levels and coordinating material shipments to technicians

• Refine protocols for expediting critical orders to ensure service continuity

• Ensure accurate documentation and status updates for all team activities

• Guide the team in addressing operational issues with a problem-solving mindset

• Drive continuous improvement projects across dispatching, stock management, and logistics

• Collaborate closely with the whole Service Team and manage third-party partners

• Conduct performance reviews and foster professional development for team members

Well, what will the requirements be?

• Proven experience in leading, supervising, or coordinating a team of dispatchers or similar operational roles

• Strong organizational, planning, and multitasking skills with a demonstrated ability to manage

priorities effectively

• Demonstrated experience in inventory management, purchase order handling, and stock control

• Advanced proficiency with dispatching tools and order management systems, with experience in

system optimization

• Solid Microsoft Office skills (Excel, Word, PowerPoint)

• Ability to remain calm under pressure, manage urgent cases, and handle escalations effectively

• Native Spanish + fluent English

• Preferably based in Madrid

• Experience level:

2+ years in dispatching or operations back-office roles (experience in maintenance environments is highly valued).

• Qualifications:

High school diploma or equivalent. Training in logistics or operations is a plus.

What do we offer?

• Language platform

• Wellbeing programme

• Flexible working hours

• Online platform for lifelong learning

• Competitive salary

• Flexible remuneration services can be contracted

Why join us?

• Because we don’t settle — we go further and multiply impact (10X Attitude).

• Because we design every transformation around real customer value (Passionate About Customers).

• Because we make things happen fast and smart — not perfect, but done (Go, Go, Go).

• Because we believe the future belongs to those who rethink what’s possible (Dare to Disrupt).

• Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.