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The Account Operations Specialist (Portuguese Speaker) will support parcel locker deployment operations by coordinating processes, partners, and site activities to ensure weekly installation targets are successfully achieved.

This role involves overseeing pre-deployment activities, scheduling site visits, coordinating with subcontractors and partners, and ensuring all operational requirements are completed before lockers are installed. The specialist will maintain accurate tracking, reporting, and performance monitoring to guarantee smooth execution and compliance with deployment standards.

What responsibilities and objectives will you have?

• Own and manage the end-to-end parcel locker deployment process, including (but not limited to):

  • Location pre-surveys

  • On-site surveys

  • Coordination of pre-deployment electrical works and groundworks

  • Obtaining all required permits and approvals

  • Scheduling and coordinating all site visits

  • Organizing installation timelines with external partners

  • Ensuring lockers are fully prepared and deployment-ready before leaving the warehouse

• Take full accountability for delivering the agreed and approved number of locker deployments per week, ensuring all pre-deployment requirements are completed prior to installation.

• Hire, lead, and manage a team of Deployment Managers and Coordinators, ensuring high performance and alignment with weekly targets.

• Oversee and manage relationships with multiple third-party subcontractors responsible for surveys, technical works, and installations, ensuring quality and timely execution.

• Collaborate closely with internal and external stakeholders to ensure seamless coordination across all deployment phases.

• Monitor progress against ambitious deployment goals and proactively resolve issues that may impact timelines or quality standards.
  

Well, what will the requirements be?

• Native Portuguese speaker (written and spoken) or full professional fluency in Portuguese (written and spoken).

• Ideally, experience in a comparable or similar role.

• Proven track record of success exceeding goals and meeting operational targets.

• Operations and/or project management experience.

• Ability to manage complex situations and coordinate multiple partners simultaneously.

• Highly developed communication, interpersonal, and stakeholder management skills.

• Experience setting up processes for tracking, reporting, and analytics.

• Strong problem-solving skills, with the ability to develop creative solutions.

• Ability to implement processes and continuous improvements while working effectively under pressure.

Level of Experience

2–4 years of experience in a similar position.

Highly proficient in Microsoft Office Suite.

Qualifications

Valid driving licence in Spain.

University degree preferred.

English level B2.

What do we offer?

• Language platform

• Wellbeing programme

• Flexible working hours

• Online platform for lifelong learning

• Competitive salary

• Flexible remuneration services can be contracted

Why join us?

• Because we don’t settle — we go further and multiply impact (10X Attitude).

• Because we design every transformation around real customer value (Passionate About Customers).

• Because we make things happen fast and smart — not perfect, but done (Go, Go, Go).

• Because we believe the future belongs to those who rethink what’s possible (Dare to Disrupt).

• Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.