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The Service Dispatcher plays a key role in ensuring the timely and efficient execution of maintenance and repair activities within the Service Team in Iberia. Acting as the operational link between service requests and field execution, the Dispatcher is responsible for coordinating and tracking work orders, ensuring adherence to agreed timelines and service levels. By maintaining constant oversight on ticket progress, anticipating potential delays, and expediting critical cases, the Dispatcher helps ensure service continuity and customer satisfaction.

Additionally, the Dispatcher is responsible for stock control, ensuring spare parts are available and maintained at required levels.

Strong organizational, communication, and problem-solving skills are essential.

What responsibilities and objectives will you have?

· Dispatch maintenance and repair orders: efficiently allocate maintenance and repair orders to the appropriate teams (internal or external), and ensure that all tasks are initiated promptly

· Daily monitoring of Service Tickets: conduct daily reviews of all service tickets to ensure they are progressing appropriately. Identify any delays or issues and take necessary actions to resolve them

· Monitor pending Service Orders (for interventions): regularly review the status of pending orders to identify any delays or issues and take necessary actions to resolve them

· Track ETA and SLA compliance: continuously monitor each order to ensure that it is on track to meet the estimated time of arrival (ETA) and service level agreements (SLA). Update relevant stakeholders on any changes or delays

· Stock Control and Inventory Management: monitor stock levels of spare parts and consumables to ensure availability for service activities. Take corrective actions when levels are low and perform regular inventory checks to maintain accuracy and operational readiness

· Expedite orders at risk: Proactively identify orders that are in danger of not meeting their SLA and take immediate action to expedite their completion. This may involve coordinating with various teams and escalating issues as necessary

· Documentation: accurately document all dispatching activities, order statuses, and any actions taken to expedite orders. Ensure records are up-to-date and easily accessible for reporting and analysis

· Problem Solving: address any operational issues that arise during the dispatching process and work towards timely and effective resolutions

· Continuous Improvement: participate in regular reviews of dispatching processes and suggest improvements to enhance efficiency and service quality

· Team work: empathy to work and live within a consolidated team

· Partner management: coordinate with third-party providers, conducting training sessions and periodic audits

Well, what will the requirements be?

2-years experience in a dispatching or operations back-office role, if exercised within a maintenance and incident service environment is a plus.

High school diploma or equivalent; additional education or training in logistics, operations management, or a related field is a plus.

· Strong organizational and multitasking skills, with the ability to manage multiple orders and priorities simultaneously

· Ability to coordinate technical personnel

· Ability to work independently and as part of a team

· Experience in inventory management, purchase order handling, and stock control

· Previous experience in roles requiring the repair and maintenance of electronic equipment

· Proficiency in using dispatching software, order management systems, and other relevant tools

· Proficiency in Microsoft Office (Word, Excel, PowerPoint)

· Ability to work under pressure and handle urgent situations calmly and efficiently

· Spanish mother tongue, fluency in English at a good and autonomous level, both written and spoken

· Preferably based in Madrid

What do we offer?

Excellent working enviroment
Language platform
Wellbeing programmeFlexible working hours
Online platform for lifelong learning
Competitive salary
Flexible remuneration services can be contracted

Why join us?

• Because we don’t settle — we go further and multiply impact (10X Attitude).
• Because we design every transformation around real customer value (Passionate About Customers).
• Because we make things happen fast and smart — not perfect, but done (Go, Go, Go).
• Because we believe the future belongs to those who rethink what’s possible (Dare to Disrupt).
• Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.